CountPillSupport
Questions, a miscount to report, or a feature you need: write to support@countpill.app. We read every message.
Contact
Email support@countpill.app. We usually reply within two working days.
Want the app, or a feature it doesn't have yet? Tell us in the launch form. We read every answer.
The web counter
It says the photo can't be read
Some browsers can't open HEIC photos (the iPhone's default format) outside Safari. Take the photo from the counter itself, or share it as a JPEG.
It's slow the first time
The counting model downloads once (about 12 MB) and is then kept by your browser, so the next count starts straight away. Counting itself takes a few seconds on most phones.
It stopped or crashed on my phone
Older phones can run out of memory on very large photos. Reload the page: it switches to a lighter mode after a crash. Taking the photo a little closer to the pills also helps.
The count is wrong
Tap a missed pill to add it, or a wrong dot to remove it. If it keeps missing on the same kind of tablet, email us the photo (only if you're comfortable sharing it, and with any label covered) and we'll use it to improve the model.
The iPhone app
CountPill for iPhone is coming to the App Store. It needs iOS 17 or later. Get one email when it launches.
In the app, Report a Miscount shares the photo and the dots with us, only when you choose to send it.
Credits
The counting model was trained in part on the pills-tray-dataset on Roboflow Universe, licensed CC BY 4.0. The browser counter runs on ONNX Runtime Web.